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Get Advice in Guildford

Whether you need advice about dealing with debt, housing, legal disputes, council tax, benefits and allowances, and so on, expert and confidential help is at hand.

Listed here are advice agencies within the borough of Guildford and the services they offer; plus a drop-down menu page under this heading, called What’s New, which contains news stories, features and pictures focusing on people who work and volunteer for these agencies.

Screen shot 2014-11-19 at 21.05.05Age UK Surrey

Age UK Surrey believes everyone should have the opportunity to be able to make the most of later life, whatever their circumstances, wants and needs. Services for older people are wide ranging and cover the whole of Surrey


Ash Citizens Advice bureau

Screen shot 2014-11-18 at 10.51.43Ash Citizens Advice bureau is an independent charity providing free, confidential, impartial advice to everybody regardless of race, gender, sexuality, age or disability.

The Aims of the Citizens Advice Bureau are:

To provide the advice people need for the problems they face.

To improve the policies and practices that affect people’s lives.

Ash CAB is situated in the heart of Ash, close to the local shops. It benefits from modern, fully wheelchair accessible offices at the rear of Ash Parish Council. There is a free car park with dedicated disabled bays.

Diocese of Guildford Communities Engagement Team

Diocese of GuildfordHelping make communities more acceptable and healthier places, in accordance with God’s love.

Our main stream of activity includes: health and wellbeing; restorative justice; families, young and vulnerable people; the Church engaging in the community – including refugee and human trafficking, poverty, food banks, debt support, civil emergency response, environment, parish project support, and our own community connectors project.

We are based at Diocesan House, Quarry Street, Guildford GU1 3XG.

Guildford Citizens Advice Bureau

Guildford Citizens Advice Bureau, a local independent charity, offers practical, up-to-date information and advice on a wide range of topics. Our advice is available to anyone who lives or works in the borough of Guildford regardless of race, gender, sexuality, age, nationality, disability or religion.

Guildford CAB provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It also values diversity, promotes equality and challenges discrimination.

Our twin aims are to provide the advice people need for the problems they face and improve the policies and practices that affect people’s lives, bringing to the attention of local and national government issues and problems which are of common concern to large numbers of people.

Voluntary Action South West Surrey

Voluntary Action South West Surrey

Voluntary Action South West Surrey (VASWS) is an independent charity funded by local authorities, the NHS and the Big Lottery Fund to support, develop and promote voluntary and community involvement across the boroughs of Guildford and Waverley.

VASWS offers an extensive range of free services to all voluntary groups in our area, so whether you are a very small group just starting out or an established charity we can help. We also match people who want to volunteer with local organisations seeking volunteers through our accredited Volunteer Centres.

The website includes: sections on Volunteer Centres and Sector information, news and events pages, and opportunities for networking.

Surrey Law Centre

Screen Shot 2015-02-19 at 10.43.03Surrey Law Cente believes everyone should have access to a solicitor. A not-for-profit, specialist legal advice agency dedicated to supporting those in Surrey facing poverty, discrimination, social exclusion and disadvantage. Surrey Law Centre provides free legal advice clinics, legal aid for those eligible, and very low cost advice for those on low incomes.

Guildford Advice Services

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Guildford Advice Services

Guildford Advice Services (GAS) is a project funded by the Big Lottery Fund that is aiming to promote collaboration between advice agencies in the borough of Guildford. The organisations listed above are all core partners.

The Guildford Advice Services website includes further information about the project, details of the GAS Network and links to useful self-help advice guides and resources such as:

    • Adviceguide, the online self-help resource from Citizens Advice that provides information to help people solve their problems
    • AgeUK information guides and fact sheets
    • Surrey Information Point provided by Surrey County Council


Other organisations who are part of the Guildford Advice Services Network:

Action for Carers raise awareness of carers’ needs and concerns and work in partnership with statutory services to promote how best they can serve carers within Surrey. They provide a number of specialist services covering: information, advice and activities for young carers; moving and handling information; and advice and support on issues relating to learning and work.

Catalyst works with people suffering distress through the use of drugs drink or who are suffering mental health problems especially wellbeing problems. The  charity was previously known as SAdAS.

Christians Against Poverty (CAP) is a national charity, working to lift people out of debt and poverty. CAP offer free debt advice through debt centres based in local churches. CAP also run Money Courses teaching people to budget, save and prevent debt. The Guildford Debt Centre is run in partnership with eighteen Guildford churches and is based at Westborough URC.

Children’s Centre Boxgrove is based at Boxgrove Primary School Guildford with outreach venues including Ripley and Horsley. All activities are free or heavily subsidised and are for parents/carers with children ages 0 to 5 years.

Deaf Positives Action focus on providing a wide range of high-quality services for Deaf and DeafBlind people. Their Mission is to give Deaf and Deafblind people the power to achieve independence and equality, and raise the national standards of Deaf services. This is done through advocacy, career advice and expertise delivered by Deaf professionals.

First Steps aim to help people find their way back to emotional well-being. The goal is to help people talk about and understand their emotions, thoughts and feelings, and make informed choices in addressing their mental health needs. The service has trained mental health advisors and offers a range of self-help resources, educational sessions and signpost people to other relevant local services. It is provided by Virgin Care on behalf of the local authority.

Furniturelink Guildford recycle, refurbish and reuse good quality, pre-owned donated furniture and appliances. The charity helps those in need to furnish their homes cost effectively and provides back to work volunteering opportunities

Guildford Borough Council and Guildford Community Wardens

Guildford Action is an independent charity which helps homeless individuals and isolated families. The Guildford Action Drop-in Centre supports those who are homeless, have been homeless or are on a low income by meeting basic needs and group work and GAF (Guildford Action for Families) supports isolated families with all issues involving the bringing up of children.

Guildford Children’s Centre a Sure Start provision, offers nursery education and integrated care for children aged three months to five years, as well as a range of high-quality services and activities for parents, carers and the local community.

Headway Surrey provides support and services for those affected by brain injury across Surrey. Headway provides a range of services at their resource centre in Guildford and works in the community supporting people in re-establishing a worthwhile and inclusive lifestyle. Also supports families, carers and friends of those affected by brain injury and raises wider public awareness of brain injury related issues

Healthwatch Surrey is an independent organisation that gives the people of Surrey a voice to improve and shape services and help them get the best out of health and social care services.Their mission is to improve health and social care services and outcomes for people in Surrey. They enable people to share views and concerns about local health and social care services, provide evidence-based feedback to influence and, if necessary, challenge decisions and plans, and they provide, or signpost to, information about local services and how to access them

Oakleaf is the only mental health charity in Surrey working as a social enterprise to provide vocational training for those suffering from mental health issues. Offers on-the-job training in horticulture, upholstery, IT and print finishing for direct mail, enabling people to acquire new skills and ultimately return to work.

Outline is a lesbian, gay, bisexual, trans and questioning (LGB&T) helpline giving support, advice and information in confidence.

RASASC is a caring, non-judgmental charitable organisation based in Guildford whose aim is to support all male and female survivors of rape and sexual abuse in Surrey and the surrounding areas. Services include a helpline, counselling services and independent sexual violence advisor service.

Richmond Fellowship specialises in helping people with mental health problems live independently, find work and make the most of life. The RF Mid Surrey Employment Service helps unemployed people to find paid work. Also helps employers and employees to successfully resolve mental health problems in the workplace.

SEAP provides a range of free, independent and confidential advocacy services to help resolve issues or concerns about health services. SEAP can help get your voice heard if you feel let down by your local health services or feel you, or someone you love, are facing disadvantage or discrimination with regard to care or treatment.

Send Family Link is a registered charity providing support services for families visiting women in custody at HMP Send, with a particular focus on children with a mother in prison. Aims to reduce the emotional stress of visiting a loved one in prison and to help families maintain relationships during a prison sentence

Sight for Surrey works with blind and partially sighted people in Surrey, providing services so they may lead fuller, more independent lives. They offer a wide range of service to vision impaired people and their carers

South West Surrey Cruse Cruse Bereavement Care is a charity which offers free information and advice to anyone who has been affected by a death. Also provides support and counselling, offers education and information to anyone supporting bereaved people and campaigns to increase public awareness of the needs of bereaved people.

Spinney Children’s Centre provides support for parents and children under 5. Staff have a knowledge about support and activities in and around the area. The outreach workers are able to provide advice and guidance on many topics including development, feeding, housing and benefits

Surrey Coalition of Disabled People is run and managed by disabled people for disabled people. The aim of the Surrey Coalition is to campaign and promote the rights of disabled people to have equality of opportunity and to live independently.

Surrey County Council

Surrey Family and Mediation Services is a charity whose mission is to offer a safe and experienced service to all those going through the process of separation through the provision of high quality professional mediation, child counselling and a range of services that support the needs of the separating family.

Surrey Lifelong Learning Partnership (SLLP) currently, manage and deliver the ‘ETHOS’ project, an employment and housing project that helps local Surrey residents with finding work and learning opportunities, including support with cv writing, interview skills and job searching. The project is available across five districts in Surrey. SLLP seek to improve learning opportunities, learner engagement and progression in Surrey and beyond, particularly for those who have missed out on learning in the past

Surrey Welfare Rights Unit (SWRU) is a small specialist charity providing expert legal advice on benefits and community care. The Unit is a support organisation that provides services to organisations rather than direct to the public. The main purpose of SWRU is to provide specialist support and training, to produce information and publicity on welfare rights issues, to promote the take-up of welfare benefits, to provide a source of expertise on Community Care issues and to be a focal point of welfare rights work across the region.

The British Red Cross provides a wide range of services. As well as the more familiar emergency response and first aid services, this includes providing support at home, transport and mobility aids to help people when they face a crisis in their daily lives and giving vulnerable refugees and asylum seekers practical and emotional support in the UK.

The Royal British Legion is the UK’s leading armed forces charity. It provides practical, emotional and financial support to all members of the British armed forces past and present, and their families.

The Stroke Association provides a number of vital support services to help those effected by stroke to regain their lives

The Welcome Project focuses on people who have mental health problems but is open to everyone between the age of 18 and 65 who lives locally and who would like to better their well-being. The project has been developed by SAdAS and works in partnership with other local charities to provide a variety of activities, support, guidance and opportunities for people who feel isolated, lost their focus, suffer from anxiety or need a change of direction

YMCA Guildford runs several projects to challenge, mentor, encourage and support local young people. In addition, Open House provides a professional counselling service for young people in Guildford and the surrounding area.

Click here to read news stories about these agencies and organisations.