Fringe Box



Letters, Comments and Complaints Policy

Dragon Comments PolicyThe Guildford Dragon NEWS welcomes readers’ letters and comments.

We regard our provision of a forum for debate on local news and current issues to be a key function.

Letters and Comments Policy

Letters should be submitted by email to: Comments should be submitted via the “Leave a Reply” feature which can be found at the end of each article.

All letters and comments are moderated before publication and may be rejected or edited without explanation. Editing of comments and letters is standard practice for newspapers and is only done to: correct errors of grammar and English, correct factual errors, add clarity and redability, moderate language, remove personal insults and content that might be considered legally defamatory. It is never our intention to change the meaning of the content or the sentiment expressed by the author.

Comments and letters should be addressed to the editor and not other corespondents who should be referred to in the third person. For example: “I disagree with Mr Smith’s point of view,” not, “I disagree with you.”

Comments may be published as letters and vice versa when it is deemed suitable by the editor.

A name must be given, comprising at least surname and initial, and a working email address provided (these are not shown or passed to any third party, without agreement).

Where anonymity is requested this might be agreed if the editor accepts it is necessary or advisable.

In all cases, the editor may request more information to verify the identity of the sender. Where an identity is unverified a letter or a comment may be rejected for that reason alone.

Once a letter, email or comment is submitted editorial control passes to The Guildford Dragon NEWS. All submissions whether published or not can only be withdrawn by agreement.

Readers are requested to space their comments out so that no one person appears to dominate a comments list. As a rule of thumb, where an author already has a comment listed on the front page, another from the same author will not be published until the comment has dropped off the bottom of the visible list.

The inclusion of links to other sites is discouraged. Unless the editor feels that they are necessary and appropriate they will be removed or cause a comment to remain unpublished.

First published May 1, 2013. Last amended December 2, 2017.

Making a complaint

We can look into complaints about items we have published which are in our control.

We adhere to the Standards Code adopted by IMPRESS and can only deal with complaints which relate to an alleged breach of the standards set out in this Code.

We can only deal with your complaint if you are:

  • personally and directly affected by an alleged breach of the Code
  • a representative group affected by an alleged breach of the Code, where there is public interest in your complaint
  • a third party seeking to ensure accuracy of published information

We are also regulated by IMPRESS, but initial complaints must be made to Martin Giles, publisher/editor in writing at the following email address:

We will acknowledge your complaint by e-mail or in writing within seven calendar days and will normally respond to your compliant with a final decision letter within 21 calendar days. If we uphold your complaint, we will tell you the remedial actions we have taken.

If you are not satisfied with the final response to your complaint, or if you do not hear from us within 21 calendar days of submitting your complaint, then you can refer your complaint to our independent regulator IMPRESS at the following address:

This replaces our previous complaints procedure and is effective from December 2017.


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6 Responses to Letters, Comments and Complaints Policy

  1. Brenda Farley Reply

    December 14, 2014 at 9:34 pm

    I thought you might like to know that in your history of Guildford photos the little girl with the tricycle is me Brenda Jean Collins taken in 1935 out side 32 Commercial Road Guildford, my house at that time.

    [Ed: Thank you for your comment.]

  2. Esme Packer Reply

    January 23, 2015 at 10:36 am

    I believe there is a family named Schlee living in Guildford. May I use Guildford Dragon to ask if their ancestors lived in Shanghai, China from 1924-1927? I have several photographs of Robin, Veronica, Philip and Ivo Schlee and I would like their descendants to have them. Their father was Robert Schlee, a tea merchant.

  3. Stuart Barnes Reply

    June 28, 2015 at 10:11 am

    Nice to see one of our greatest poets, Rudyard Kipling, quoted in the heading of The Guildford Dragon. Very appropriate when we are celebrating our Armed Forces.

    The quote was: “For it’s Tommy this, an’ Tommy that – Chuck him out, the brute!” But it’s, “Saviour of ‘is country when the guns begin to shoot” (edited slightly to fit). Ed

  4. Mary Bedforth Reply

    June 28, 2015 at 3:26 pm

    Few are aware of the death of Kipling’s son at Loos in September 1915, a year into the carnage of WW1. ‘Never again’, they say each time and, ‘We will remember them’.

    Much of the jingoism and imperialism in his work lapsed thereafter.

    ‘After his son’s death, Kipling wrote,

    If any question why we died
    Tell them, because our fathers lied.

    It is speculated that these words may reveal his feelings of guilt at his role in getting John a commission in the Irish Guards.

    Others such as English professor Tracy Bilsing contend that the line is referring to Kipling’s disgust that British leaders failed to learn the lessons of the Boer War, and were not prepared for the struggle with Germany in 1914 with the “lie” of the “fathers” being that the British Army was prepared for any war before 1914 when it was not.’

  5. Chris Culley Reply

    November 12, 2015 at 3:43 pm

    Building of multi-storey car park near Tunsgate.

    Think the pub was (is?) the Yew Tree.

  6. Virginia Goodman Reply

    January 28, 2016 at 2:41 am

    Was there ever an underground passage from the High Street to North Street, coming out by where Fogwills used to be? I vaguely remember walking through.

    It has to be a long, long time ago as I haven’t lived in Guildford for over 40 years.

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